Coronavirus – we are here to aid. We’ll upgrade this site frequently with the latest information as we continue to navigate this virus, to provide you.

While there’s been great news recently around COVID-19 (with vaccine improvements), the herpes virus stays a significant hazard to community health insurance and our economy.

We’ll upgrade this site frequently with the latest information as we continue to navigate this virus, to provide you. We’ll be right here to aid any member who’s experiencing economic trouble due towards the effects of COVID-19, such as for instance loss or reduced amount of earnings.

Please remain secure and safe and follow expert advice.

How we’ll give you support

Make use of you to definitely arrange for the money to fit your individual circumstances

If you’re experiencing ongoing challenges that are financial to COVID-19 and can’t meet your loan, line of credit, overdraft, charge card or company banking responsibilities, please speak to us as quickly as possible.

While talking we can discuss the type of assistance we may be able to provide to you with you about your personal circumstances. Assistance can sometimes include; expanding the size of your loan, transforming to interest-only re payments for an interval, consolidating financial obligation or a variety of these, as well as other measures.

We’ve already aided thousands by deferring loan repayments for approximately four months. In the event that you’ve maybe maybe not completely restored through the monetary effects of COVID-19 by the finish of your re payment deferral duration, and generally are not able to restart complete repayments, get in contact on 13 11 82 and we’ll explore possible relief that is extra. Additional relief may add an expansion for the payment deferral duration.

We’ll speak for you before you apply new or relief that is extended to make sure we completely understand your challenges, therefore that the help we offer you is acceptable for the situation.

Enable you to redraw your loan

If you’re beforehand of one’s loan repayments, you’ll be in a position to redraw against your loan. We‘ve additionally made this program open to you when you have a fixed price mortgage loan. For terms and conditions that connect with redraws, see this website website link.

Offer the solution to lessen your repayments

We’d often recommend you leave your loan repayments during the more impressive range, even if interest prices fall. However, if you’re experiencing difficulty that is financial you do have the choice to cut back your repayments only the minimum needed repayment.

Updated interest levels for loans and opportunities

We continue to review our rates frequently taking into consideration regulatory demands, funding costs, market needs in addition to effects of Coronavirus.

Our present prices for mortgage loans, unsecured loans, saving records and term opportunities can be obtained as of this link.

Allow you to with Visa card deal disputes

If you’re experiencing a Visa dispute, as an example a travel or occasion termination, additionally the store is not assisting you to, we possibly may have the ability to assist. See our Visa Card Transaction Enquiry (Disputes) web page to find out more only at that website website website link.

Provide pecuniary hardship support

We now have constantly provided hardship that is financial to users in need of assistance. This is certainly split to virtually any associated with the assistance that is COVID-specific above. You’ll find more info on economic help and just exactly just what it indicates at this website website link.

Banking with us, in the home

While travel bans were generally speaking lifted, doing all your day-to-day banking on the web or through our Cellphone Banking App remains the best choice.

When you have to search well for a branch, when it comes to security associated with community, please just achieve this if you are well.

Our branches have gone back to normal working times, but this might alter instantly because of federal government restrictions and social distancing tips. You can view our branch opening hours only at that website link.

Contactless re payments

Visa has temporarily increased contactless re payment restrictions from $100 to $200 whenever paying together with your card, smartphone or wearable unit. Enhancing the limitation makes shopping safer by reducing the quantity of times you need to enter your PIN on products other folks are employing.

You could make contactless re re payments having a smartphone that is eligible wearable unit at participating merchants where the thing is this logo design.

Psychological state resources

We realize that everyone copes differently, and that some individuals might need to touch base for just a little additional assistance during this time around. Please manage your psychological state and health throughout the situation that is current.

You will find information that is useful resources from the Head to Health internet site.

For individual crisis and psychological state help you are able to contact Lifeline on 13 11 44 or past Blue on 1800 512 358 anytime.

Speak to us

At individuals’s option, we will not make you on hold. Our regional team will usually answr fully your phone telephone calls during company hours, our Lending Specialists will phone you back some hours, and we’ll conditionally evaluate your loan application within every day of getting the desired information.

Make contact with us 8am – 8pm– Friday and 8:30am – 4:30pm Saturday (ACST) by calling 13 11 82 monday.

Maintain your eyes available for frauds

Unfortunately, criminals utilize opportunities including the Coronavirus outbreak to setup scams. Anybody will be the target of a scam this is certainly frequently received by telephone call, text or e-mail. Our advice? People’s solution will never ever phone you and ask for the individual or banking information. Don’t give fully out your private or banking details, never ever offer remote access to your computer or laptop, hang within the phone straight away and delete the e-mail or text.

For the newest known COVID-19 scams targeting our people, check out our alerts web page as of this website website link. Instead, find out how you are able to further protect yourself by going to our protection centre right here.

Scamwatch information for understood frauds to People’s Choice

For more information on just how to remain secure and safe against COVID-19 associated scams, go to the Government that is australian Cyber COVID-19 web page as of this website link.

On 13 11 82 and report it to Scamwatch if you think you’ve fallen victim to a scam, call us.

Australian National Help

The official Coronavirus news that is latest, updates and advice through the Australian federal Government are obtainable at this website website link.

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